Call center software helps you manage and route incoming calls, and connect with the right people for your external sales efforts. It automates much of the manual telephony process so that you can focus on what matters – the customer. […]
As the summer comes to an end, and my internship draws to a close, I’d like to share my experience in working for Innitel.
The CTO gave a speech to his team, this post is a rewriting of that speech, reformatted to fit your screen.
Our CTO just returned from a long business trip, and spoke to the company to share some of the things he had been thinking about while he was away. In a business you sell time. You make money on seconds, […]
Bzzz. Bzzz. Bzzz. “The person you are trying to reach is not available.” Why is it that fewer and fewer of your agents’ calls are actually connecting to potential customers? It seems that more and more calls are being lead […]
You have your workflow. You have the CRM’s you prefer, the data management software you use. If you’re looking to upgrade your phone system, you may be scared off by the daunting process of migrating all your data to a […]
There is a lot of talking going on now regarding net neutrality. The American government is considering repealing laws that protect net neutrality, and the internet is pretty upset about it. The idea behind net neutrality is that Internet Service […]
Your business is important. Even when things don’t go wrong, your business needs attention, and you’ll need good support. Unfortunately, many industries have accepted that contacting customer support is a lengthy process. Often you will need to make multiple calls, […]
It seems that everything on the web today is free. Look at Gmail, Facebook, Whatsapp. They all provide useful services for absolutely no cost to the consumer. And these aren’t minor investments for the company. Google Photos provides users with […]
This is part two in a series to help you get up to date on the latest terms and features in the telecom world. Check out part one here. Ringless Voicemail A feature that compliments the use of SMS, ringless […]